Privacy Policy

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

When you use Lalou, you may provide:

• Name
• Email address
• Account login credentials
• Payment information
• Child profile information (such as nickname, age range, interests, favorite characters, themes, or preferences)
• Voice recordings or uploaded audio samples
• Story prompts and customizations
• Customer support communications

B. Automatically Collected Information

When you use our website or mobile app, we may automatically collect:

• Device information
• Operating system
• IP address
• Browser type
• App usage activity
• Session duration
• Crash logs and diagnostics
• Referral URLs
• Analytics and engagement data

C. AI-Generated Content

Lalou may process:

• AI-generated stories
• Audio narration
• Voice-cloned content
• User-created prompts
• Publicly shared stories (if a user chooses to make them public)

2. How We Use Information

We use collected information to:

• Provide and improve Lalou services
• Generate personalized stories and audio experiences
• Create voice-cloned narration experiences
• Personalize recommendations and content
• Maintain account security
• Process subscriptions and payments
• Respond to customer support requests
• Analyze product performance and user engagement
• Train and improve internal AI systems (only where legally permitted and subject to user controls)
• Prevent fraud, abuse, or misuse

3. Children's Privacy

Lalou is designed for use by parents and guardians creating experiences for children.

We do not knowingly allow children to create independent accounts without parental involvement.

Parents or guardians may provide limited information about children, such as:

• Nicknames
• Age ranges
• Interests
• Story preferences

We do not knowingly collect sensitive personal information from children beyond what is reasonably necessary to provide the service.

If you believe a child has provided personal information without appropriate parental authorization, please contact us at privacy@lalou.app. We will promptly investigate and remove information where appropriate.

4. Voice Data & Voice Cloning

Lalou may allow users to create AI-generated narration using voice recordings.

Voice samples are used solely to:

• Generate personalized narration
• Improve voice synthesis quality
• Deliver requested storytelling functionality

We do not sell voice data.

Users may request deletion of voice recordings and associated voice models by contacting Team@lalou.app.

5. Public Stories & Community Features

Some Lalou features may allow users to publish stories publicly within the Lalou community.

When a story is made public:

• Other users may view or listen to it
• Limited profile information may be displayed
• Stories may appear in featured or trending sections

Users can choose whether stories remain private or public.

6. Sharing of Information

We do not sell personal information.

We may share information with trusted third-party service providers that help us operate Lalou, including:

• Cloud hosting providers
• Payment processors
• Analytics providers
• AI infrastructure providers
• Customer support tools
• Security and fraud prevention services

These providers are contractually required to protect user information.

We may also disclose information:

• To comply with legal obligations
• To protect Lalou, users, or the public
• During a merger, acquisition, or asset sale

7. Data Retention

We retain information only as long as reasonably necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Users may request deletion of their account and associated data at any time.

8. Security

We use commercially reasonable safeguards designed to protect personal information, including:

• Encryption in transit
• Secure cloud infrastructure
• Access controls
• Authentication protections
• Internal security monitoring

However, no method of transmission or storage is 100% secure.

9. Your Rights & Choices

Depending on your location, you may have rights to:

• Access your information
• Correct inaccurate information
• Delete your data
• Export your data
• Opt out of certain processing activities
• Withdraw consent

To exercise these rights, contact Team@lalou.app.

10. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including:

• The right to know what information is collected
• The right to request deletion
• The right to correct inaccurate information
• The right to opt out of certain data sharing practices

Lalou does not sell personal information.

11. International Users

If you access Lalou from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate.

By using Lalou, you consent to such transfers where legally permitted.

12. Third-Party Services

Lalou may contain links to third-party services or integrate with third-party technologies. We are not responsible for the privacy practices of those third parties.

We encourage users to review third-party privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the "Effective Date" above and may provide additional notice through the app or website.

14. Contact Us

If you have questions about this Privacy Policy or Lalou's privacy practices, please contact: